VTech PMX-S54-0 Series SIP Cordless Hotel Phone User Manual

The VTech PMX-S54x0 and PMY-S44x0 series are SIP cordless hotel phones designed for hospitality environments, supporting 1-line (PMX-S5410, PMY-S4410) and 2-line (PMX-S5420, PMY-S4420) configurations. Features include SIP integration for VoIP, handset registration, hotel services (room-to-room calls, concierge, dining), emergency calling, voicemail access, speakerphone, mute/hold, and PoE support on hidden bases/chargers. Below are the key specifications, installation, operation, programming, and troubleshooting instructions.

1. Preparations 2. Description 3. Precautions 4. Specifications 5. Installation 6. Check Operation 7. Operating Features 8. Programming 9. Configuration 10. Troubleshooting

Preparations

Unpack the phone and ensure all components are present: cordless handset, 3.7V 950mAh Li-ion battery (SCD530-1), battery compartment cover, telephone base/handset charger/hidden base, power adapter (VT05EEU06045 EU/UK, 6V/0.45A), LAN cable, belt clip (optional). For battery installation: Insert pen tip into hole on battery compartment cover and slide open; insert battery with correct polarity; slide cover back until it clicks. Charge new battery by placing handset in base/charger for initial use. Place away from water, heat sources, and interference. Professional installation required for SIP/PBX setup.

WARNING! This product should be installed by a qualified technician. Connect only to host equipment (PBX), not directly to PSTN/POTS. Save these instructions.

Description

The VTech PMX-S54-0 series is a SIP cordless hotel phone with handset featuring status bar (time/room number), menu bar (Telephone call, Hotel service), soft keys, function keys (VOL +/-, navigation, HOLD), keypad, speaker, microphone, MESSAGE/EMERGENCY key (red LED for voicemail). Base includes IN USE/CHARGE light, MESSAGE WAITING indicator, FIND HANDSET button, power/LAN jacks. Charger has red LED; hidden base has REG/PAGE button and PoE jack. Supports up to multiple handsets per base, speakerphone, and hotel-specific dialing.

Applications: Hospitality VoIP telephony; Cordless 1/2-line hotel room phones.

Precautions

CAUTION! Install by qualified technician. Unplug before cleaning with damp cloth (no liquids). Place on stable surface; avoid blocking vents.

WARNING! Reduce risk of fire/shock/injury: Do not use near water, during storms, or gas leaks. Use only specified adapters/batteries; do not dispose in fire (explosion risk). Avoid disassembly; service authorized. Power adapters vertical/floor-mounted. Keep handset to ear only in talk mode. Dispose per local/EU regulations.

WARNING! Use only power supplies indicated: 6V DC @ 0.45A (charger), 5V DC @ 2A (base).

Specifications

Electrical: SIP Protocol; Power: 6V DC 0.45A (charger), 5V DC 2A (base), PoE on hidden bases; LAN: Ethernet for VoIP.
Batteries: 3.7V 950mAh Li-ion rechargeable; Charge time: Initial full charge.
Range: DECT-based; Varies by environment.
Operating Ambient: Avoid extremes; <2m mounting height.
Dimensions: Not specified.
Other: Multi-handset registration; Compliance: EU RED 2014/53/EU, ROHS 2011/65/EU.

Installation

Connect power adapter to base/charger and unswitched outlet; LAN cable to base and network (PoE for hidden). For wall mount: Align eyelets with wall plate studs and slide down. Place handset in cradle (red LED on). For hidden base: Connect PoE/DC, press REG >5s for registration mode. Set language on first power-on.

Check Operation

Power on (screen shows welcome). Lift handset/press green key for dial tone. Test dialing (e.g., room-to-room), adjust volume. Verify voicemail LED, speakerphone, and find handset (press FIND on base).

Operating Features

Basic Calling: Tap Telephone call > select type > enter number > green key. Answer: Green key; End: Red key.
Key Features: Redial (tap REDIAL), Hold/Mute (soft keys), Volume (keys/side +/-), Speakerphone (speaker key), Emergency (red key), Voicemail (red key or menu), Hotel services (Concierge, Dining via menu).
Paging: Press FIND on base to ring handsets.
Voicemail Indicator: Flashing red LED/key; access via menu.

Programming

Access admin mode: Dial *75600# + long HOLD. For registration: Base long press FIND (5-6s) for mode; handset admin > Registration > Register.

Store Speed Dial: Via admin mode under Handset Settings.
Dial Speed Dial: Use keypad or programmed keys.
Edit: Admin mode > Handset Settings.
Delete: Deregister via base (>12s FIND) or handset menu.

Changes activate immediately.

Configuration

Adjust via admin mode (*75600# + long HOLD): Language, volumes, screen settings.

Setting	Default	Options	Comments
LCD Language	English	Multiple	Set on welcome screen or admin mode
Screen Auto On/Off	Enabled	Dim idle/Resume on activity	Screen saving; no disable
Ringer Volume	Not specified	Adjustable levels	During ring: Volume keys
Speaker Volume	Not specified	Multiple levels	During call: Volume keys/side +/-

Admin Access: *75600# > long HOLD > Select menu.

Troubleshooting

Symptom	Possible Cause	Corrective Action
Telephone doesn’t work at all	Loose connection, wiring/PBX issue.	Secure plugs; test another phone; contact provider/PBX admin.
Cannot hear dial tone	Defective cord, VoIP incompatibility.	Replace cord; test jack; contact provider for VoIP.
Cannot dial out	No dial tone, wiring/service issue.	Ensure tone; test other phones; contact provider/PBX.
Telephone does not ring	Loose plug, defective cord.	Secure connections; replace cord; test working phone.
Interference during conversation	DSL noise, proximity to modem.	Install DSL filter; relocate; contact provider.
Hear other calls	Crossed lines.	Test another phone; contact provider.

Care: Clean with damp cloth; avoid rough treatment; dispose per regulations.