The NG-C5101 is a 1-Line Accessory Cordless Next Gen Handset designed for use with the NG-A3112 1-Line Cordless Analogue Next Gen Hotel Telephone system. It features a handset earpiece, VOLUME keys, TALK/FLASH key, OFF/Cancel key, dial keys, HOLD key, MESSAGES key, 3 dedicated speed dial hard keys (with one additional hard key that can be programmed as a speed dial key), low battery LED, microphone, SPEAKER key, MUTE key, charging contacts, message waiting LED, and speakerphone. It supports hospitality features including antibacterial plastic and Next-Gen design for hotel environments. The handset is part of the NG-C3411HC virtual bundle, which includes the NG-C5101 handset and C5012 charging base. Below are the key specifications, installation, operation, programming, and troubleshooting instructions.
Before using the NG-C5101, ensure the telephone base (NG-A3112) is installed by a qualified technician. Verify all parts are included: cordless handset and handset battery. Install the battery, register the handset to the base, and charge the battery fully (up to 11 hours) before first use. Keep the handset in the telephone base or charging base when not in use for optimal performance. Avoid placing the phone near communication devices, heat sources, noise sources, dust, moisture, low temperatures, or mechanical vibrations.
WARNING! This product should be installed by a qualified technician. Save these instructions.
The NG-C5101 is a compact DECT 6.0 cordless accessory handset featuring antibacterial plastic construction, backlit display, numeric keypad, VOLUME +/- keys, TALK/FLASH, OFF/Cancel, MUTE, SPEAKER, HOLD, MESSAGES keys, 3 dedicated speed dial hard keys. It supports speed dial memory (3+1 locations), adjustable volumes, ringer options, flash for call waiting, speakerphone, and message waiting LED. Frequency control: Crystal controlled PLL synthesizer; 10 channels; transmit frequency (UK & EU): 1881.792-1897.344 MHz. Designed for guest room use with Next-Gen hospitality features.
Applications: Hospitality analog telephony; 1-line cordless handset expansion.
CAUTION! To prevent electrical shock or equipment damage, unplug before installation. Use only supplied power adapter.
WARNING! Follow all important safety instructions to reduce risks of fire, electric shock, and injury. Install by a qualified technician. Do not use near water, on unstable surfaces, or with blocked ventilation. Operate only from the indicated power source. Avoid resting objects on cords or pushing objects into slots. Do not disassemble; service at authorized facilities. Unplug during storms or if damaged. Use only supplied rechargeable battery (Model No. 523450AR1000); incorrect batteries risk explosion. Dispose of batteries per local codes, not in fire. Keep small metallic objects away from the handset receiver. Mount at less than 2 meters height. Connect to local telephone exchange within the same building. For gas leaks, do not use the phone. Only place handset next to ear in normal talk mode. Power adapters must be vertically or floor-mounted.
Battery: 1. Hold the handset. 2. Press thumbs down on the edge of the battery cover near the speaker and slide downwards. 3. Lift off the battery cover. 4. If replacing: Place thumb in slot below battery and lift out. 5. Align battery connectors and place top of battery in compartment. 6. Push bottom of battery down. 7. Align tabs on cover with grooves and slide closed. Use only supplied rechargeable battery (Model No. 523450AR1000). Charge fully before first use (11 hours). Registration: Place the cordless handset on the telephone base cradle. Registration happens automatically the first time; hear 3 beeps on completion. Supports up to 5 handsets per base. To deregister: When idle, press *331734# then HOLD; hear confirmation tone. To register to another Next Gen 1-line base: Place on new base for automatic registration. Charging: Place handset in telephone base or C5012 charging base. CHARGE LED turns on during charging. Fully charged after 11 hours. For C5012: Align and slide base stand grooves to secure; plug power adapter into wall outlet not controlled by switch. If depleted, charge at least 30 minutes before use. Desktop: Place on flat surface. Wall mount: Use compatible bracket if available. Ensure installation height under 2 meters.
After installation, press TALK/FLASH on handset for dial tone, then press OFF/Cancel to hang up. Test by placing a call. If no dial tone, ensure power adapter and line cord are secure, battery is charged, and handset is synchronized (wait up to 1 minute after plugging in). Press FIND HANDSET on base to locate; handsets beep for 60 seconds.
The manual does not provide explicit steps for storing, editing, or deleting speed dial entries. Dial: Press TALK/FLASH or SPEAKER for dial tone, then press a speed dial key (e.g., CONCIERGE, FRONT DESK) to dial programmed number. Handset has 3 dedicated speed dial hard keys, plus MESSAGES key programmable as speed dial.
Changes effective immediately.
Default settings indicated by asterisks (*). Adjustments via handset keys.
| Setting | Default | Options | Comments |
|---|---|---|---|
| Listening volume - Handset | 4* | 1-6 | Adjust during call with VOL+ / VOL-; resets to default next call |
| Speakerphone volume - Handset | 4* | 1-6 | Adjust during speakerphone use |
| Ringer volume - Handset | 2* | 1-2 | Adjust when idle with VOL+ / VOL- |
Admin Access: Handset keys.
| Symptom | Possible Cause | Corrective Action |
|---|---|---|
| Telephone does not work at all | Power adapter not plugged in; line cord loose; battery not installed/charged; synchronization issue. | Ensure adapter in outlet not controlled by switch; firm connections; install/charge battery (11 hours); unplug base power 15 seconds, replug, wait 1 minute; charge 30 minutes if depleted; reinstall battery; test with working phone at jack. |
| No dial tone | As above; background noise; wiring/service issue. | As above; wait 1-2 seconds for sync; mute before dialing; test from quieter room; contact provider if widespread. |
| Cannot dial out | As above; no dial tone; noise. | As above; ensure dial tone; contact provider if widespread. |
| LOW BATTERY LED illuminates | Battery low/depleted. | Place in base/charging base; reinstall and deplete fully, then charge 11 hours; replace if needed. |
| Battery does not charge/accept charge | Incorrect placement; depleted; CHARGE LED off. | Ensure correct placement (LED on); reinstall battery, charge 11 hours; charge 30 minutes if depleted; clean contacts; as for CHARGE LED off; replace battery. |
| CHARGE LED is off | Dirty contacts; loose cords; power issue. | Clean contacts monthly with eraser/dry cloth; ensure secure plugs; unplug adapter 15 seconds, replug, wait 1 minute. |
| Telephone does not ring on incoming call | Loose cords; out of range; low RF power; interference; defective cord/jack. | Ensure plugs secure; move closer to base; adjust RF power; avoid interference sources; test working phone at jack; install new line cord; reinstall battery and sync (1 minute). |
| Handset beeps/not performing normally | Power issue; out of range; reset needed; interference. | Secure power cord, try different outlet; move closer/adjust RF; unplug base 15 seconds, replug, wait 1 minute; avoid interference devices. |
| Interference/call fades during conversation | Out of range; DSL interference; appliance/circuit issue; location; wiring/service. | Move closer/adjust RF; install DSL filter; move to different outlet; centralize base; test corded phone; contact provider if widespread. |
| Hears other calls | Wiring/service issue. | Disconnect base, test different phone; contact provider. |
| Noise on handset/keys do not work | Loose line cord. | Ensure secure plug. |
| Reset for common issues | Not responding normally. | Place in base; if no fix: disconnect base power and battery; wait minutes; reconnect power; reinstall battery; place in base, wait 1 minute for sync. |
Care: Treat with care to avoid damage. Place handset down gently; save packing for shipping. Avoid water, rain, wet hands; do not install near sinks/bathtubs/showers. Use caution during electrical storms. Clean with soft cloth dampened with water or mild soap; no excess water or solvents. For water exposure: Unplug cords before retrieving. Dispose of batteries and product per local regulations; do not mix with household waste. Contact municipality for collection/recycling. Business users: Contact dealer/supplier. Outside EU: Contact local authorities. Batteries: 1-year warranty.