VTech ErisTerminal VSP845G SIP Deskset User Manual

The VTech ErisTerminal VSP845G is a SIP IP deskset telephone designed for business use, featuring HD voice quality, a 4-inch tiltable LCD display, a second screen with four pages of 12 self-labeling programmable keys with multi-color LEDs, dual Gigabit Ethernet ports, USB for up to three VSP08 expansion modules, Bluetooth headset support, 12 SIP accounts, call forwarding, conferencing, voicemail retrieval, and zero-touch provisioning. It supports PoE (Power over Ethernet) and is compatible with major IP PBX systems like Broadsoft and Asterisk. Below are the key specifications, installation, operation, programming, and troubleshooting instructions.

1. Preparations 2. Description 3. Precautions 4. Specifications 5. Installation 6. Check Operation 7. Operating Features 8. Programming 9. Configuration 10. Troubleshooting

Preparations

Unpack the deskset and ensure all components are present: handset with coiled cord, deskset base, deskset stand, Ethernet cable, quick start guide. Optional: VSP-PWR2000 AC power adapter (5V DC 2A), wall mount bracket. Connect the handset coiled cord to the deskset. The deskset supports PoE; if not using PoE, plug the power adapter into the 5V DC port and an unswitched outlet. Place away from water, heat sources, noise, dust, moisture, low temperatures, and vibration. Professional installation recommended for network setup.

WARNING! Read and follow all instructions before installing or operating to avoid personal injury or property damage. This product should be installed by a qualified technician. Save these instructions.

Description

The VTech ErisTerminal VSP845G is a SIP deskset with a 4-inch tiltable color LCD (384x128 pixels) for main display and a 2.7-inch mono LCD (100x254 pixels) for programmable keys. Features HD voice (G.722), full-duplex speakerphone, 12 self-labeling programmable keys (four pages), 4 soft keys, dedicated keys for mute, volume, navigation, headset, conference, transfer, hold, redial, and message waiting LED. Supports up to three VSP08 expansion modules via USB. Compatible with Asterisk, Broadsoft, and other SIP servers; expandable for shared call appearances (SCA), busy lamp fields (BLF).

Applications: Business telephony with IP PBX; Multi-line desk phone for offices with expansion needs.

Precautions

CAUTION! To prevent electrical shock or equipment damage, unplug before installation. Use only compatible VTech power adapter (VSP-PWR2000). Consult qualified technician for network setup. Do not use liquid cleaners; clean with damp cloth.

WARNING! Do not use near water, in wet areas, or during storms. Avoid heat sources, unstable surfaces, or blocking vents. Do not disassemble; service by authorized personnel. Unplug if damaged, exposed to rain, or performance changes. Power adapters vertical or floor-mounted only. Avoid flammable environments. Use only specified power source. Keep small objects away from handset. Install by qualified technician; connect only to host equipment, not directly to PSTN/POTS.

WARNING! Use only the power adapter provided: 5V DC @ 2A (VSP-PWR2000).

Specifications

Electrical: SIP Protocol; Power: PoE IEEE 802.3af Class 3 or 5V DC 2A (VSP-PWR2000); Ethernet: Dual 10/100/1000 Mbps (Gigabit).
Network: DHCP/TFTP/HTTP/HTTPS/TR-069; VLAN/QoS; Up to 12 SIP accounts; VPN support.
Audio: HD Voice (G.722, Opus, G.711, G.729ab, G.726); Full-duplex speakerphone; HAC receiver; Headset jack (RJ9 with EHS).
Operating Ambient: 32°F to 122°F (0°C to 50°C); Humidity: Up to 95% non-condensing.
Dimensions: Deskset: 9.76 x 8.03 x 4.65 inches (24.8 x 20.4 x 11.8 cm); Weight: 2.3 lbs (1.04 kg).
Other: LCD: 4-inch color (384x128), 2.7-inch mono (100x254); Phonebook: 1000 entries; Call History: 100 entries; Languages: English (multi-language); Compliance: FCC/IC.

Installation

Attach footstand: Insert snap-fits into marked holes, tilt and secure. Connect Ethernet cable to NET port and network (PoE provides power). If no PoE, plug VSP-PWR2000 into 5V DC port and outlet. Connect handset to RJ12 port. For PC passthrough, connect to PC port. For headset, use RJ9 jack. For expansion, connect VSP08 modules to USB. For wall mount: Detach footstand, attach bracket, mount on wall plate. Initialize: Power on, set language/time zone, enter account/registrar via display prompts. Use zero-touch provisioning for auto-config.

Check Operation

Power on (LCD lights up, initializes). Listen for dial tone after SIP registration (status: Registered). Test dialing a number, adjust volume with +/- keys. Verify speakerphone (press SPK), headset, and programmable keys. Check LEDs for incoming calls (blinking) or active (steady).

Operating Features

Display: Idle screen shows time, line status, soft keys; second screen for programmable keys (page via PAGE key).
Key Features: Dialing (pre-dial/on-hook), hold (HOLD), transfer (TRSF), conference (CONF, up to 3 local), mute (MUTE), redial, speed dial (10 entries), call log (100 entries), voicemail (MWI LED/key), DND, BLF, SCA, intercom, paging, forwarding, auto answer, call park/pickup.
Bluetooth/Headset: Pair via Menu > Bluetooth; EHS support for remote answer.
Expansion: Up to three VSP08 modules for additional keys/screens.

Programming

Access phonebook via Contacts key. Program speed dials/programmable keys via Menu > Function Keys or web interface.

Store Contacts: Menu > Contacts > Add > Enter name/number > Save.
Dial Contact: Contacts > Scroll > Select > Dial.
Edit: Contacts > Select > Edit > Modify > Save.
Delete: Contacts > Select > Delete > Yes.

Call log: History > Scroll > Dial or Save. Programmable keys: Menu > Function Keys > Assign (e.g., BLF, speed dial).

Configuration

Basic via Menu: Preferences for ringer/volume/time. Advanced via web GUI (access http://deskset IP, default admin credentials).

Setting	Default	Options	Comments
Ringer Volume	Medium	Off/Low/Med/High	Menu > Preferences > Ringer
Speaker Volume	Level 5	10 levels	During call: VOL +/-
Time/Date	NTP	NTP/Manual	Menu > Preferences > Date/Time
Language	English	Multiple	Menu > Preferences > Language
SIP Accounts	1	Up to 12	Web GUI > Accounts
Provisioning	DHCP	TFTP/HTTP/TR-069	Web GUI > Auto Provision

Set Time/Date: Menu > Preferences > Date/Time > Enable NTP or enter manually > Save.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Adapter/PoE issue.	Check connections; verify PoE Class 3; use VSP-PWR2000 if needed.
No dial tone	SIP not registered.	Check network/DHCP; verify SIP credentials; reboot; check web GUI status.
Poor audio	Network/QoS issue.	Enable QoS/VLAN; use Gigabit switch; select HD codec (G.722).
Cannot access web GUI	IP unknown.	Menu > Status > Network > View IP; ensure PC same subnet.
Expansion module not working	USB/config error.	Check USB connection; reprovision; verify power.
Time incorrect	NTP off.	Set manually or enable NTP in preferences.

Firmware Update: Via TFTP/HTTP provisioning or web GUI.