VTech ErisTerminal VSP726 SIP Deskset User Manual

The VTech ErisTerminal VSP726 is a SIP IP deskset telephone designed for business use, featuring HD voice quality, six programmable line keys with LED indicators, Gigabit Ethernet ports, expandable up to six SIP handsets, Bluetooth headset support, call forwarding, conferencing, voicemail retrieval, and web-based configuration. It supports multiple SIP accounts (up to 6), PoE (Power over Ethernet), and is compatible with major IP PBX systems. Below are the key specifications, installation, operation, programming, and troubleshooting instructions.

1. Preparations 2. Description 3. Precautions 4. Specifications 5. Installation 6. Check Operation 7. Operating Features 8. Programming 9. Configuration 10. Troubleshooting

Preparations

Unpack the deskset and ensure all components are present: VSP726 deskset, handset with coiled cord, Ethernet cable, power adapter (5V DC 2A), wall mount bracket (optional), quick start guide, user's manual. For wall mounting: Prepare wall-mount screws spaced 3 inches (8.2 cm) or 4 inches (10.2 cm) apart. Connect the handset coiled cord to the deskset. The deskset supports PoE; if not using PoE, plug the power adapter into the DC 5V port and an unswitched outlet. Place away from water, heat sources, and interference.

WARNING! Read and follow all instructions before installing or operating to avoid personal injury or property damage. Save these instructions.

Description

The VTech ErisTerminal VSP726 is a SIP deskset with a 2.75-inch color LCD display, backlit keypad, six line keys for multiple accounts, headset jack, and speakerphone. Supports HD voice codecs (G.722, Opus), call hold, transfer, conference (up to 3 parties), intercom, paging, and voicemail. Expandable with up to six cordless SIP handsets (VSP600 series). Includes dedicated buttons for mute, volume, navigation, menu, and contacts. Compatible with Asterisk, FreePBX, and other SIP servers.

Applications: Business telephony with IP PBX; Multi-line desk phone for offices.

Precautions

CAUTION! To prevent electrical shock or equipment damage, unplug before installation. Use only supplied adapter. Consult qualified technician if unsure about network setup.

WARNING! Do not use on circuits exceeding 120V AC; improper use can cause shock/fire. All cabling must conform to local/national codes. Avoid use during storms or near gas leaks. Maintain 6-inch distance from medical devices. Dispose of equipment per local regulations. Install surge protection for network.

WARNING! Use only the power adapter provided: 5V DC @ 2A.

Specifications

Electrical: SIP Protocol; Power: 5V DC 2A (adapter) or PoE (IEEE 802.3af Class 2); Ethernet: 10/100/1000 Mbps (Gigabit).
Network: DHCP/TFTP/HTTP/HTTPS; VLAN support; QoS; Up to 6 SIP accounts.
Audio: HD Voice (G.722, Opus); Full-duplex speakerphone; Headset jack (RJ9).
Operating Ambient: 32°F to 104°F (0°C to 40°C); Humidity: Up to 95% non-condensing.
Dimensions: Deskset: 9.4 x 7.0 x 3.3 inches (24 x 18 x 8.4 cm); Weight: 1.5 lbs (0.68 kg).
Other: LCD: 2.75-inch color (132x64 pixels); Expandable to 6 handsets; Languages: English (multi-language support).

Installation

Connect Ethernet cable from deskset LAN port to router/switch (supports PoE). If no PoE, plug power adapter into DC 5V port and outlet. Connect handset cord to deskset and handset. For PC passthrough, connect PC to PC port on deskset. For wall mount: Snap wall mount bracket onto deskset, insert screws into wall, hang deskset. Configure SIP via web interface (default IP: 192.168.1.100) or provisioning server. Set up time/date via NTP or manually.

Check Operation

Power on deskset (LCD lights up). Listen for dial tone after SIP registration (status shows registered). Test by dialing a number, adjust volume with +/- keys. Verify speakerphone and headset. Check line keys light up for active lines.

Operating Features

Display: Idle screen shows time, line status, soft keys.
Key Features: Dialing (on-hook/pre-dial), call hold (HOLD key), mute (MUTE), transfer (TRSF), conference (CONF), forwarding, speed dial (up to 100 contacts), call log (100 entries), voicemail indicator.
Bluetooth: Pair headset via Menu > Bluetooth.
Paging/Intercom: Press page key or dial extension.

Programming

Access contacts via Menu > Contacts. Program speed dials on line keys via web interface.

Store Contacts: Menu > Contacts > Add > Enter name/number > Save.
Dial Contact: Press Contacts key > Scroll > Select > Dial.
Edit: Contacts > Select > Edit > Modify > Save.
Delete: Contacts > Select > Delete > Yes.

Call log: CID > Scroll > Dial or Save to contacts.

Configuration

Basic config via Menu: Ringer, Volume, Time/Date. Advanced via web GUI (connect PC to deskset PC port, access http://deskset IP).

Setting	Default	Options	Comments
Ringer Volume	Medium	Off/Low/Med/High	Idle: Press VOL +/-
Speaker Volume	Level 3	10 levels	During call: VOL +/-
Time/Date	Manual	NTP/Manual	Menu > Preferences > Date/Time
Language	English	Multiple	Menu > Preferences > Language
SIP Accounts	Disabled	Up to 6	Web GUI > Accounts
Bluetooth	Off	On/Pair	Menu > Bluetooth

Set Time/Date: Menu > Preferences > Date/Time > Enter format > Save. For NTP: Admin config required.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Adapter/PoE issue.	Check connections; use adapter if no PoE; verify outlet.
No dial tone	SIP not registered.	Check network; verify SIP credentials in web GUI; reboot deskset.
Poor audio	Network/interference.	Check QoS; use Gigabit switch; adjust codec.
Cannot access web GUI	IP mismatch.	Menu > Status > Network > IP address; ensure PC on same subnet.
Line key not working	Config error.	Reprogram via web; check provisioning.
Time incorrect	NTP off.	Set manually or enable NTP in admin settings.

Firmware Update: Via TFTP/HTTP provisioning server.