The VTech CM18445 is the main console for a 4-line small business telephone system, expandable up to nine desksets and handsets. It supports multi-line calls, intercom, paging, conference calls (up to 6 parties), directory (100 entries), caller ID (50 entries), speed dial, private mailbox answering system with auto attendant, music on hold, and hearing aid compatibility. Below are the key specifications, installation, operation, programming, and troubleshooting instructions.
Unpack the console and ensure all components are present: console, handset with coiled cord, power adapter, audio cable, four telephone line cords, mounting bracket, four AA alkaline batteries for backup, quick start guide, and user's manual. Insert batteries for power failure protection. Place console near telephone jacks and unswitched power outlet. No tools required beyond screwdriver for wall mounting.
WARNING! Failure to read and follow all instructions carefully before installing or operating this control could cause personal injury and/or property damage. Save these instructions.
The VTech CM18445 is a 4-line main console with backlit display, speakerphone, adjustable ringer, directory (100 entries), call log (50 entries), redial (10), speed dial (32), intercom, paging, and auto attendant answering system. Supports English, French, Spanish. Console layout includes line keys, volume controls, mute, headset jack, and navigation keys.
Applications: Small business multi-line telephony; Compatible with DSL/Caller ID; Expandable up to 9 extensions.
CAUTION! To prevent electrical shock/equipment damage, unplug before installation. Use only supplied adapters. If in doubt about wiring, consult qualified electrician.
WARNING! Do not use on circuits exceeding 120 VAC; improper use can cause shock/fire. All wiring must conform to local/national electrical codes. Avoid use during storms, near gas leaks, or with pacemakers (keep 6 inches away). Dispose of batteries per local regulations. Install DSL filter if using high-speed internet. Inform parties before recording calls.
Power off old console. Disconnect all cords and lines. Remove batteries if applicable. Deregister any extensions if needed.
Choose tabletop or wall mount. Install mounting bracket. Plug power adapter into unswitched outlet. Connect handset cord. Insert backup batteries. Connect line cords to L1-L4 jacks. Register extensions: Menu > Registration > Register ext, follow prompts. For wall mount, secure to wall plate.
Terminal Designations: L1, L2, L3, L4 jacks for lines; Power jack; Handset jack; Headset jack (2.5mm); Audio in for music on hold.
Option 1 - Four Single-Line Jacks: Connect line cords from wall jacks to L1-L4 on console.
Option 2 - Two 2-Line Jacks: Connect to L1/2 and L3/4 jacks on console.
CAUTION! All wiring must conform to local/national electrical codes. Do not use switched outlets. Install DSL filter for high-speed internet.
After installation, lift handset and listen for dial tone. Test by dialing a number and adjusting volume. Verify line indicators, register devices, and test intercom, paging, and conference calls.
Press INTERCOM, select extension, press SELECT; answer with INTERCOM. Supports transfer and conference.
View via Call History; new calls with icon. Dial back or save to directory.
Access menu with MENU/SELECT. Set date/time, program directory/speed dial, configure answering system.
Enter menu via MENU/SELECT. Adjust LCD language, ringer, call privacy, primary line, etc.
| Setting | Default | Options | Comments |
|---|---|---|---|
| Ringer Tone | Tone 1 | 1-10 per line | Customizable per line |
| LCD Contrast | Level 3 | 1-5 | Screen visibility |
| LCD Language | English | English/Français/Español | Display text |
| Area Codes | None | Home + 4 local | For Caller ID |
| Console Name | Console | Custom | Identification |
| Dial Mode | Tone | Tone/Pulse | Dialing type |
| Symptom | Possible Cause | Corrective Action |
|---|---|---|
| No dial tone | Loose connections, power off. | Check line cords and power adapter; ensure plugged in securely. |
| Static or weak signals | No DSL filter. | Install DSL filter if using high-speed Internet. |
| Console not responding | Power issue. | Disconnect power, wait, reconnect; allow synchronization. |
| Caller ID not working | No subscription, private caller. | Verify service; note private numbers won't display. |
| Low battery | Batteries depleted. | Replace AA batteries. |
| Registration failure | Device not in range. | Move closer; retry registration. |