The VTech CM18445 is a 4-line corded console phone system with caller ID, directory, speed dial, digital answering system, and expandable up to 9 extensions. It features auto attendant, general mailbox, conference calls, and music on hold. Below are the key specifications, installation, operation, programming, and troubleshooting instructions.
Verify all parts are included: User's manual, quick start guide, addendum sheet, handset with coiled cord (IS6100 & TL80133), console, power adapter, audio cable, four telephone line cords, music on hold cord. Save sales receipt and packaging for warranty.
CAUTIONS: Use only supplied adapters. Save these instructions. Follow basic safety precautions to reduce risk of injury, fire, or shock. Console must connect to working electrical outlet not controlled by wall switch. For DSL, install filters between line cords and wall jacks. Avoid water, rough treatment, and extreme temperatures. Electrical power required for calls; backup batteries ensure functionality during outages except display. Register product at www.vtechphones.com for enhanced warranty and news.
Battery Installation: Install four AA alkaline batteries for backup power to maintain operation during power failure (display illumination excepted). Access battery compartment on console bottom.
The CM18445 is the main console of your new 4-line telephone system. It can be used as a standalone telephone when a single user monitors up to four telephone lines provided by your telephone service provider.
Console layout: MESSAGE WAITING indicator, LINE 1-LINE 4 keys, MAIL BOX key, speed dial keys (32 locations, upper/lower via LOWER key), SPEAKER/MUTE, HEADSET, VOL +/-, FLASH, REDIAL/PAUSE, TRANSFER, INTERCOM, HOLD, PAGE, CONFERENCE, DIRECTORY, CANCEL, MENU/SELECT, navigation keys. Directory card slot for labeling. Screen icons: line in use, ringer off, headset, COVM for voicemail. Handset: Corded with coiled cord. Supports 4-line small business system; up to 9 extensions (desksets, cordless handsets/headsets/speakerphones); auto attendant, general mailbox, announce only mode; caller ID with call waiting; directory (100 entries); speed dial (32); redial (10); conference (up to 6 parties); intercom/paging; music on hold; remote access; COVM indication.
Applications: Standalone for single user monitoring up to 4 lines; expandable for small business with extensions; handles incoming/outgoing calls, messaging, transfers, conferences; integrates with cordless accessories (IS6100 headset, TL80133 speakerphone).
CAUTION! To prevent electrical shock, unplug before cleaning. Use only in dry locations. Install near jacks and power outlet not on wall switch. Use only supplied power adapter. For cordless parts, maintain 20cm distance from body except hands; use supplied belt clip if applicable. Avoid interrupting power during reset. DSL filters required to prevent interference. Backup batteries needed for power failure operation.
WARNING! Reduce risk of fire/shock: Do not use near water; avoid rough handling. Do not disassemble. Keep 6 inches from pacemakers. Use only specified adapter (Input: 120V AC 60 Hz, Output: 6V DC @800mA) and four AA alkaline batteries; risk of explosion if wrong. Dispose per local codes. Operate in 0°C - 50°C, 5%-95% humidity. Unplug during storms. Privacy not guaranteed; potential interference with TV/VCR. Federal law requires one-party consent for call recording. Service: Do not attempt repairs; contact VTech. Potentially explosive atmospheres: Do not use in areas with flammable gas/liquids. Children: Supervise to avoid choking hazard.
Console: Place on flat surface or wall mount. Tabletop: Install mounting bracket (low/high position), plug coiled handset cord, power adapter, and line cords (Option 1: four single-line jacks; Option 2: two 2-line jacks). Wall mount: Unplug, reverse bracket, bundle cords, mount on studs, secure. For deskset: Console MENU > Register Ext. > select extension; deskset press # (beeps on success). For cordless handset/headset/speakerphone: Console MENU > Register Ext.; accessory press # (registers to extension 1-9). Deregister: INT > HANDSET > REMOVE. Height under 2 meters.
CAUTIONS: Use supplied cords. Install by qualified technician.
After installation, verify power (console on, no error messages). Test lines: Press LINE key for dial tone, dial number, check audio. Test incoming call: Phone rings, answer with LINE. Adjust volume if needed. If no dial tone, check connections and line.
Speed Dial: Lift handset, press PROGRAM, press speed dial key, enter number (up to 21 digits, PAUSE for pauses), press PROGRAM to save. Overrides existing.
Default settings indicated by asterisks (*).
| Setting | Default | Options | Comments |
|---|---|---|---|
| Handset Volume | 2* | 1-4 | During call: +/- VOLUME |
| Ringer Volume | Medium* | Low, Medium, High | RINGER VOL switch |
| Ringer Tone | Tone 1* | Tone 1,2,3 | Admin: Switch under base |
| Flash Duration | 600ms* | 100ms,300ms,600ms | Admin: PROGRAM > FLASH > 1/2/3 |
| Voicemail Detection | Periodic low* | Disable, Periodic low, Steady high | Admin: Jumpers under sticker |
Admin Access: For advanced settings, access recessed keys or jumpers.
| Symptom | Possible Cause | Corrective Action |
|---|---|---|
| No dial tone | Line cord loose; wiring issue | Check plugs; test with another phone; contact provider |
| Phone does not ring | Ringer off; line issue | Adjust RINGER VOL; test line |
| Interference | DSL; electrical noise | Use DSL filter; relocate |
| Cannot dial out | No dial tone; noise | Check tone; quieter area |
| Hears other calls | Wiring problem | Contact service provider |
Care: Wipe with damp cloth. For service: 1-888-907-2007.