The VTech CM18245 is a 4-line corded deskset phone accessory for the CM18445/AM18447 console system, with caller ID, directory, speed dial, private mailbox answering system, and expandable up to 9 extensions. It features conference calls, intercom, paging, and backup battery support. Below are the key specifications, installation, operation, programming, and troubleshooting instructions.
Verify all parts are included: Deskset unit, coiled handset cord, handset, power adapter (6VDC @ 600mA), mounting bracket, directory card. Optional: Backup battery pack (2.4V 750mAh Ni-MH), corded headset (2.5mm, 32-150 ohm). Save sales receipt and packaging for warranty.
CAUTIONS: Use only supplied adapters. Save these instructions. Follow basic safety precautions to reduce risk of injury, fire, or shock. Deskset must connect to working electrical outlet not controlled by wall switch. For DSL, install filters between line cords and wall jacks. Avoid water, rough treatment, and extreme temperatures. Electrical power required for calls; backup batteries ensure functionality during outages except display. Register product at www.vtechphones.com for enhanced warranty and news.
Battery Installation: Unplug power adapter. Open battery compartment on deskset bottom. Insert 2.4V 750mAh Ni-MH pack; align polarity. Replace cover; plug in power to charge (16 hours for full).
The CM18245 is a 4-line corded deskset accessory for the CM18445 console. Deskset layout: LCD screen, navigation keys (MENU/SELECT, /SKIP, /REPEAT, CANCEL/DELETE), dial pad (0-9, *, #), LINE 1-LINE 4 keys, INTERCOM, PAGE, TRANSFER, CONFERENCE, HOLD, SPEAKER, VOL +/-, MUTE, FLASH, AUTO REDIAL, ANS SYS, MESSAGE WAITING indicator. Side: Headset jack (2.5mm). Bottom: Handset jack, power jack. Back: Mounting bracket slots. Directory card slot for speed dial labels. Screen icons: line in use, ringer off, headset, battery, COVM. Features: 4-line support, directory (100 entries), call history (50), speed dial (32), intercom/paging, conference (up to 6), private mailbox (15 min), call privacy, chain dialing, auto-redial, ringer tones (10), LCD contrast/language, do not disturb. Menus: Directory, Call history, Ringer setting, Deskset setup, Speed dial, User support, Deskset info; Answering System: Play messages, Mailbox On/Off, Settings, Record memo.
Applications: Small business extension for console; handles calls, messaging, transfers, conferences.
CAUTION! To prevent electrical shock, unplug before cleaning. Use only in dry locations. Install near jacks and power outlet not on wall switch. Use only supplied power adapter. Avoid interrupting power during reset. DSL filters required to prevent interference. Backup batteries needed for power failure operation.
WARNING! Reduce risk of fire/shock: Do not use near water; avoid rough handling. Do not disassemble. Keep 6 inches from pacemakers. Use only specified adapter (Input: 120V AC 60 Hz, Output: 6V DC @600mA) and 2.4V 750mAh Ni-MH battery; risk of explosion if wrong. Dispose per local codes. Operate in 0°C - 50°C, 5%-95% humidity. Unplug during storms. Privacy not guaranteed; potential interference with TV/VCR. Federal law requires one-party consent for call recording. Service: Do not attempt repairs; contact VTech. Potentially explosive atmospheres: Do not use in areas with flammable gas/liquids. Children: Supervise to avoid choking hazard.
Backup Battery: Unplug power. Open compartment on bottom. Insert 2.4V 750mAh Ni-MH pack. Replace cover; plug in power to charge (16 hours). Tabletop: Insert bracket tabs into slots A/B (fixed), C/D (flexible) for low/high position. Connect handset to bottom jack. Plug power adapter into deskset and wall outlet. Wall Mount: Unplug power; rotate handset tab 180°. Slide bracket to wall position (tabs into A/B, flexible into E/F). Connect cords; bundle. Align wall holes with plate; push down. Add/Register Deskset: Console MENU > Add desksets > SELECT. Deskset press OK (within 10s). Assigned extension 1-9. Add Corded Headset: Lift side cover; insert 2.5mm plug.
CAUTIONS: Use supplied cords. Ensure secure connections.
Power on: Screen displays idle state. Lines: Press LINE 1-4 for dial tone. Registration: Extension number shown; intercom to console. Ringer: Incoming call rings. Answering system: Turn on; record announcement. Display: Icons for lines, battery. Reset: Unplug/replug power; wait 1 min. Test calls: Outbound/inbound, intercom, conference.
Directory: MENU > Directory > Add contact > enter name/number > SAVE. Review: DIRECTORY key, scroll. Edit/delete: Display > MENU > Edit/Delete. Speed Dial: MENU > Speed dial > press key > enter number > SAVE. Dial: Press key. Area codes: Console MENU > Area codes. Ring group: Console MENU > Ring group. Music on hold: Console MENU > M.O.H. Date/time: Console MENU > Date and time. Line mode: Console MENU > Line mode. Factory reset: Console MENU > Factory reset.
Default settings indicated by asterisks (*).
| Setting | Default | Options | Comments |
|---|---|---|---|
| Ringer Tone | Not specified* | 10 tones per line | MENU > Ringer > Ringer tone |
| Ringer Volume | High* | High/Medium/Low/Off per line | MENU > Ringer > Ringer volume |
| LCD Contrast | Medium (level 3)* | 5 levels | MENU > Display > LCD contrast |
| Language | English* | English/Français/Español | MENU > Settings > Language |
| Call Privacy | Off* | On/Off | MENU > Settings > Call privacy |
| Key Tone | On* | On/Off | MENU > Settings > Key tone |
| Primary Line | Line 1* | Auto-select | MENU > System setup > Primary line |
| Dial Mode | Tone* | Tone/Pulse | MENU > System setup > Dial mode |
| Area Codes | None* | Home +4 local | MENU > Console setup > Area codes |
| Console Name | Console* | Rename | MENU > Console setup > Console name |
| Hold Reminder | On* | On/Off | MENU > Settings > Hold reminder |
| COVM | On* | On/Off | MENU > Settings > COVM |
Admin Access: MENU for settings.
| Symptom | Possible Cause | Corrective Action |
|---|---|---|
| Deskset doesn’t work | No power | Plug adapter securely; try different outlet; install/reinstall batteries; reset (unplug 15s). |
| No dial tone | Improper connection | Check line cords/jacks; ensure not on wall switch. |
| Poor audio quality | Noise/interference | Move from electronics; use less extension cords; add DSL filters; control noise. |
| Echo | Speakerphone issue | Lower volume; position away from surfaces. |
| Cannot dial out | Dial mode wrong | Set to Tone (MENU > Dial mode). |
| No ringing | Ringer off/DND | Set volume >Off; check ring group. |
| Caller ID not working | No service | Subscribe; ensure area support; add DSL filters. |
| Answering system not answering | Off/full | Turn on; delete messages; check rings. |
| Messages not playing | Volume low | Increase VOL + during playback. |
| Intercom/paging not working | Not registered | Re-register; check group settings. |
| COVM not showing | Feature off | Turn on (MENU > COVM). |
| Difficulty hearing messages | Low volume | Press VOL + on deskset. |
Care: Wipe with damp cloth. Dispose batteries properly. Service: 1-800-595-9511.