The VTech CM18045 is a 4-line small business system cordless handset, designed as an accessory for the CM18445 console. It must be registered to the CM18445 console before use. Key features include: support for up to 4 telephone lines, intercom functionality between extensions, conference calls (up to 6 parties with max 4 outside calls and 2 extensions), caller ID with call waiting, directory storage (up to 100 entries), call history (last 50 incoming calls), private mailbox answering system, speed dial (10 locations), paging (to individual extensions, groups, or all), redial (last 10 numbers), call recording, chain dialing, hold with reminder, call privacy, and handsfree speakerphone. It supports optional belt clip and 2.5mm corded headset. The handset operates on DECT 6.0 technology with RF frequency band 1921.536MHz - 1928.448MHz. Below are the key specifications, installation, operation, programming, and troubleshooting instructions.
Verify all parts are included: Handset with battery compartment, Supplied rechargeable battery pack (2.4V 400mAh Ni-MH), Charger with power adapter (6VDC @ 100mA output), Belt clip (optional, for attachment), Optional 2.5mm corded headset (industry-standard, purchased separately), Wall mount kit (screws and anchors not provided). Install and charge handset battery before use. Save sales receipt and packaging for warranty.
CAUTIONS: Use only supplied adapters and batteries. Save these instructions. Charge the battery fully before initial use.
Battery Installation: Plug battery connector into socket in handset compartment (label THIS SIDE UP). Replace cover. Place handset in charger; charge light on indicates charging. Initial charge: at least 11 hours. Battery status icons: full ( ), low ( ), empty ( ).
The CM18045 is a DECT 6.0 cordless handset accessory for the CM18445 console. Handset layout: LCD display, navigation keys (MENU/SELECT, /SKIP, /REPEAT, CANCEL/DELETE), dial pad (0-9, *, #), LINE 1-LINE 4 keys, INTERCOM, PAGE, TRANSFER, CONFERENCE, HOLD, SPEAKER, VOL +/-, MUTE, FLASH, AUTO REDIAL, ANS SYS, MESSAGE WAITING indicator. Side: Headset jack (2.5mm). Bottom: Handset jack, power jack. Back: Mounting bracket slots. Directory card slot for speed dial labels. Screen icons: line in use, ringer off, headset, battery, COVM. Features: 4-line support, directory (100 entries), call history (50), speed dial (32), intercom/paging, conference (up to 6), private mailbox (15 min), call privacy, chain dialing, auto-redial, ringer tones (10), LCD contrast/language, do not disturb. Menus: Directory, Call history, Ringer setting, Deskset setup, Speed dial, User support, Deskset info; Answering System: Play messages, Mailbox On/Off, Settings, Record memo.
Applications: Small business extension for console; handles calls, messaging, transfers, conferences.
CAUTION! To prevent electrical shock, unplug before cleaning. Use only in dry locations. Do not install base above 2 meters.
WARNING! Reduce risk of fire/shock: Do not use near water; avoid rough handling. Do not disassemble. Keep 6 inches from pacemakers. Use only specified adapter (Input: 120V AC 60 Hz, Output: 6V DC @100mA) and Ni-MH batteries (2.4V 400mAh); risk of explosion if wrong. Dispose per local codes. Operate in 0°C - 50°C, 5%-95% humidity. Unplug during storms. Privacy not guaranteed; potential interference with TV/VCR. Federal law requires one-party consent for call recording. Service: Do not attempt repairs; contact VTech. Potentially explosive atmospheres: Do not use in areas with flammable gas/liquids. Children: Supervise to avoid choking hazard.
1. Install and set up the CM18445 console first. 2. **Charger Installation**: Plug the power adapter into an electrical outlet and the charger. Orient vertically or floor mount; avoid ceiling/under-table outlets. 3. **Battery Installation and Charging**: Plug battery connector into socket in handset compartment (label THIS SIDE UP). Replace cover. Place handset in charger; charge light on indicates charging. Initial charge: at least 11 hours. Battery status icons: full ( ), low ( ), empty ( ). 4. **Wall Mount (Optional)**: Use two 10mm screws and anchors (not provided). Insert screws leaving 1/4 inch exposed; align charger holes and slide down to lock. 5. **Add and Register Handset**: On console, press MENU > Add handset > SELECT. On handset, press OK > SELECT within 90 seconds. Handsets assigned extensions 1-9. 6. **Belt Clip (Optional)**: Snap into notches on handset sides; release by unlocking one flap. 7. **Corded Headset (Optional)**: Plug 2.5mm headset into side jack. Avoid placement near heat, noise, dust, or interference sources.
CAUTIONS: Use supplied cords. Ensure secure connections.
- **Line Indicators**: On when line in use; flashes for incoming call; slow flash for hold by this extension; fast flash for hold by another. - **Battery Check**: Screen shows status icons; charge if low. - **Registration Check**: Ensure handset registered to console; deregister if needed via console menu. - **Ringer Test**: Set volume/tone and call to verify. - **Dial Tone**: Press line key; if no tone, check connections and range. - **Alert Tones**: One beep (recording); two beeps (hold reminder >3 min or new message); low battery beep every minute.
- **Access Menus**: Press MENU/SELECT in idle mode. Use / to scroll, SELECT to choose, softkeys for options. - **Directory**: MENU > Directory > Add contact > enter name/number > SAVE. Review: DIRECTORY key, scroll. Edit/delete: Display > MENU > Edit/Delete. - **Call History**: Press CID > review > dial with line key > save to directory via MENU > Save to DIR. - **Answering System**: Press M.Box (left softkey) > Play messages / Mailbox On/Off / Record memo / Settings. - **Ringer Settings**: MENU > Ringer setting > Ringer volume (0-6) or Ringer tone (1-10 per line). - **Handset Setup**: MENU > Handset setup > LCD contrast (1-5), Auto key lock (On/Off), Primary line (Auto/1-4), Hold reminder (Off/1-6). - **Factory Reset**: MENU > Handset setup > Factory reset > SELECT (resets to defaults except registration). - **Deregister**: Via console menu > Deregister handset > select extension.
Default settings indicated by asterisks (*).
| Setting | Default | Options | Comments |
|---|---|---|---|
| Ringer Volume | 3 (all lines) | 0 (off, icon ) to 6 | Applies to all lines; set per handset. |
| Ringer Tone | 1 (all lines) | 1-10 per line (Line 1-4) | Different tones for line identification. |
| LCD Contrast | 3 | 1-5 | Adjusts screen readability for lighting. |
| Auto Key Lock | Off | On/Off | Locks keypad after 30s idle to prevent accidental dialing. |
| Primary Line | Auto | Auto (starts from Line 1), 1-4 | Automatic line selection for outgoing calls. |
| Hold Reminder | 3 | Off, 1-6 levels | Double beep every 30s after 3 min on hold. |
| Number of Rings (Private Mailbox) | 4 | 2-6 or Toll saver (2 if >2 msgs, 4 if ≤2) | Before mailbox answers. |
| Announcement | Default: "Extension X is not available... Please leave a message after the tone." | Record new (up to 90s) or use default | Plays when mailbox answers; X=extension number. |
| Remote Access Code | 000 | 000-999 | For remote access from touch-tone phone. |
| Call Screening | On | On/Off | Hear incoming messages during recording. |
| Message Alert | Off | On/Off | Beep every 10s for new messages. |
| Mailbox Mode | Mailbox On | Mailbox On/Off, Announce only | On: records messages; Announce only: plays announcement, no recording. |
| Speed Dial | 1-9: Intercom to extensions 1-9; 0: Console | Phone number or extension (up to 32 digits) | Override default by programming. |
| Paging Groups | None (up to 3 groups) | Add/remove extensions 1-9 | For group paging; edit via console or handset. |
Admin Access: MENU for settings; default remote code 000.
| Symptom | Possible Cause | Corrective Action |
|---|---|---|
| Handset registration unsuccessful | Out of range or interference | Move closer to console; retry registration (MENU > Add handset on console, OK on handset). Reset console (unplug power 15s). |
| No dial tone | Line cord loose or faulty | Ensure line cords secure in console and wall jacks; connect to different phone to test. |
| Handset not performing normally | Out of range or power issue | Move closer to console; reset console (unplug 15s, wait 1 min); fully charge battery. |
| Batteries do not hold charge | Not fully charged or faulty | Charge 11+ hours; if charge light off, check adapter. Replace battery if needed. |
| Echo or noise on calls | Interference from electronics | Move away from devices like microwaves, HAM radios, DECT phones; try different location. |
| Calls cut in/out | Out of range or interference | Move closer to console; install farther from electronic products. |
| Handset does not ring | Ringer off or line issue | Set ringer volume >0 (MENU > Ringer setting); ensure line cords secure. |
| Caller ID not working | No subscription or area unsupported | Subscribe to service; ensure caller from supported area; time/date set by provider. |
| System busy or cannot reset | Mailbox in use or call on hold | Try later; end calls/holds. |
| No answer/intercom issues | Extension busy or unregistered | Check extension status; register if needed; ensure within range. |
Care: Wipe with damp cloth. Dispose batteries properly. Service: 1-800-595-9511.