The VTech C5500 is a SIP Contemporary 2-Line Cordless Handset for cordless phone systems, featuring DECT 6.0 technology, color LCD display, caller ID compatibility, directory storage (up to 50 entries), and integration with compatible bases like S2420. It supports English and is designed for hotel/hospitality use with 2-line support and conference capabilities. Below are the key specifications, installation, operation, programming, and troubleshooting instructions.
Unpack the handset and ensure all components are present: cordless handset, rechargeable battery pack (Ni-MH 2.4V 550mAh), battery cover, belt clip, handset charger (C5011 or C5021). For battery replacement: Slide open the battery compartment cover, unplug the old battery connector, remove the old battery, plug in the new VTECH battery (observe polarity), replace the cover by aligning tabs and sliding until secure. Charge new battery by placing handset on charging stand connected to PoE or USB for at least 16 hours initially. Maximum battery life: >7 hours talk time, 6 days standby. Place charging stand away from water, heat sources, and interference. Use wall mount bracket if desired.
WARNING! Failure to read and follow all instructions carefully before installing or operating this control could cause personal injury and/or property damage. Save these instructions.
The VTech C5500 is a DECT 6.0 cordless handset with 2-line support, color LCD (1.8" 65K color), features including caller ID (subscription required), directory (50 entries), redial (up to 5), adjustable volume, ringer options. Supports basic calling, intercom, call transfer, conference between lines when paired with a compatible base. Handset layout includes dedicated buttons for TALK/FLASH, OFF/CLEAR, SPEAKER, VOLUME +/-, MUTE, HOLD, CONF, LINE 1/LINE 2, numeric keys, soft keys, navigation key, and MESSAGE WAITING LED.
Applications: Hotel/hospitality cordless telephony; 2-Line SIP Contemporary series handset.
CAUTION! To prevent electrical shock/equipment damage, unplug before installation. Use only supplied batteries and chargers. Connect only to host equipment via base, not directly to PSTN. If in doubt about wiring, consult qualified technician.
WARNING! Do not use on circuits exceeding specified voltage; improper use can cause shock/fire. All wiring must conform to local/national electrical codes. Avoid use during storms, near gas leaks, or with pacemakers (maintain 6-inch distance). Dispose of batteries per local regulations and RBRC program. Install appropriate filters if using with data lines. Keep small metallic objects away from handset; clean with damp cloth only.
Shut off power if applicable. Remove old handset battery cover. Label battery connector before disconnecting. Disconnect battery; do not let fall into stand. Remove old charging stand from wall.
Install battery in handset (align connector, observe polarity, snap cover). Place handset on charging stand (C5011 PoE or C5021 USB) connected to power source for 16 hours. For wall mount, attach bracket to stand and secure to wall. Register handset to base: Press MENU > Settings > Registration on handset, or use base menu to add handset.
Terminal Designations: No direct wiring on handset; charging via stand contacts.
Standard Setup: Handset in charging stand cradle; Stand powered via PoE/USB.
Wall Mount: Route stand cables through bracket slots. [Brief diagram description: Handset in cradle → Charging contacts; Stand to power source.]
CAUTION! All wiring must conform to local/national electrical codes. Use compatible charging stands.
After charging and registration, handset displays idle screen with line indicators, signal, and battery icons. Test by selecting LINE 1 or LINE 2 and dialing a number, adjusting volume. Verify CHARGE LED on stand.
Access menu via soft keys for directory and settings. Program via handset or base web portal for SIP config.
Adjust via MENU: Ringer type/volume, display contrast/language (English), voicemail/line settings. Advanced via base portal.
| Setting | Default | Options | Comments |
|---|---|---|---|
| Ringer Type | Ring 1 | Multiple | Handset ringer |
| Volume | Medium | 5 levels | During call |
| Line Preference | Line 1 | Line 1/2 | Incoming calls |
| Language | English | English | LCD display |
| Symptom | Possible Cause | Corrective Action |
|---|---|---|
| Handset does not work at all | Low battery, not registered. | Charge battery; re-register to base; check power on stand. |
| No dial tone on specific line | Registration issue, SIP/line problem. | Deregister/re-register; verify base/SIP config for lines. |
| Poor audio quality | Interference, out of range. | Move closer to base; reduce interference. |
| Cannot dial out on Line 2 | SIP configuration error. | Check SIP settings via portal; consult admin. |
| Battery not charging | Dirty contacts, faulty cable. | Clean poles; try different stand/cable. |