The VTech C3400 is a SIP cordless 1-line accessory handset designed for use with VTech SIP Classic Series bases, such as the S1310. It provides cordless mobility, charging functionality, and hospitality features for guest rooms. It is part of a system that includes compatible bases and charging bases with power adapters and mounting brackets. Below are the key specifications, installation, operation, programming, and troubleshooting instructions for the C3400 handset.
Verify all parts are included: Cordless handset, rechargeable battery pack (2.4V Ni-MH), battery compartment cover. Install and charge handset battery before use. Ensure handset is registered to a compatible SIP base (e.g., S1310) before placing into charging base. Keep handset in the telephone base or charging base when not in use for optimal performance. Avoid placing near communication devices, heat sources, noise, dust, moisture, low temperatures, or vibrations.
CAUTIONS: Use only the supplied power adapter for charging base. To order replacements, call 1-888-907-2007. This product should be installed by a qualified technician. Save these instructions.
Handset Battery Installation: Gently lift the handset cover. Do not detach the speaker wires. Plug the battery connector securely into the socket inside the handset battery compartment. Place the battery with the label THIS SIDE UP facing up and the wires inside the battery compartment. Align all tabs on the handset cover against the corresponding grooves on the handset, then firmly push downward until all tabs lock.
The C3400 is a SIP cordless 1-line accessory handset designed for use with VTech SIP Classic Series bases and compatible charging bases. Handset layout: +/VOLUME/-, MESSAGE WAITING LED, TALK, HOLD, REDIAL, FLASH, MUTE, /SPEAKER, LOW BATTERY LED. Supports battery charging, automatic handset registration/deregistration. Unique hospitality features: Programmable speed dial keys for guest services (e.g., concierge), message waiting LED (FSK detection), energy-saving modes. Nominal effective range: Up to 50 feet indoors, 300 feet outdoors (varies by environment); DECT 6.0 technology. Designed for guest room cordless mobility in SIP/VoIP setups.
Applications: Hospitality SIP telephony; cordless 1-line handset for hotel desk/wall setups.
CAUTION! To prevent electrical shock or equipment damage, unplug before installation. Use only supplied power adapter.
WARNING! Follow safety precautions to reduce risk of fire, electric shock, or injury. Do not use near water; avoid rough handling. Do not open casing. Maintain 6-inch distance from medical devices. Wiring conforms to local codes. Avoid storms or gas leaks. Install by qualified technician only; connect only to host equipment. Use only specified adapter and battery (2.4V Ni-MH); incorrect types risk explosion. Dispose batteries per local codes, not in fire. Keep metallic objects away from handset. Mount at less than 2 meters height. Operate in 0°C - 50°C, 5%-95% humidity non-condensing.
For Compatible Charging Base: Choose area near outlet. Plug power adapter into base and outlet not controlled by switch. For wall mount: Reverse wall mount clip, insert mounting bracket into wall plate, position eyelets against studs, slide down to lock.
For C3400 Handset: Install battery as in Preparations. Place on charging base or main base for charging/registration. Automatic registration on first placement (icon appears). Deregistration: Not directly specified; re-register by placement. Ensure installation height under 2 meters.
CAUTIONS: Use only supplied cords; call 1-888-907-2007 for replacements.
Place C3400 handset on charging base; CHARGE LED should turn on (full charge in 16 hours). For system check: Ensure power secure on base. Press TALK on handset for dial tone, then end call. Verify registration by placement (icon appears, CHARGE LED on). Test incoming call: Handset rings, MESSAGE WAITING LED flashes. For range, test within 50-300 ft. If no dial tone, unplug/replug power 15 seconds. In hospitality, test speed dials.
Hospitality: Speed dial for services; energy-saving mode.
Program via main base: Press recessed PROGRAM key. Speed dial: Up to 10 keys; press PROGRAM, select key, enter number. Flash duration: 3 options via PROGRAM. Voicemail detection: FSK method via PROGRAM. Energy-saving: Press *331734# then HOLD on idle handset. Battery replacement: Pry open cover, remove old, install new 2.4V Ni-MH. Changes effective upon confirmation.
Hospitality: Program speed dials for guest services.
Default settings indicated by asterisks (*). Adjustments via handset/base keys.
| Setting | Default | Options | Comments |
|---|---|---|---|
| Listening Volume | 4* | 1-6 | During call: VOLUME +/-; resets per call |
| Speakerphone Volume | 4* | 1-6 | During call: VOLUME +/- |
| Ringer Volume | 2* | Off,1-6 | Idle: VOLUME +/- |
| RF Transmission Power | Normal* | Normal, Low | For range adjustment |
Admin Access: Recessed PROGRAM key for adjustments; call timeout, voicemail settings.
| Symptom | Possible Cause | Corrective Action |
|---|---|---|
| Handset does not ring | Misplacement; low battery. | Place correctly in base/charger; CHARGE LED on. Remove/reinstall battery, charge 16 hours; replace if needed. |
| Handset does not work | Power issue; out of range. | Check plugs; move closer to base; adjust RF power. Unplug/replug 15s. |
| CHARGE LED off | Misalignment; battery issue. | Reposition; clean contacts; charge 16 hours. |
| No dial tone | Connection; range. | Verify cords; move closer; adjust RF; contact provider. |
| Interference | Distance; devices. | Reduce distance; relocate from interference sources. |
Care: Wipe with soft damp cloth; avoid liquids. Dispose battery properly. For service: www.vtechhotelphones.com or 1-888-907-2007.