VTech AM18447 Analog Contemporary Series Corded 4-Line Hotel Telephone User Manual

The VTech AM18447 is the main console of a 4-Line Small Business System, designed for standalone use to monitor up to four telephone lines or expansion with up to nine additional devices (e.g., CM18245/AM18247 desksets, CM18045/AM18047 handsets, IS6100 headsets, AT&T TL80133 speakerphones). It supports configurations like 4-single-line connections with four desksets and five handsets, or 2-double-line connections with three desksets, two handsets, two headsets, and two speakerphones. Key features include: auto attendant for call routing and directory, general mailbox for messages, announce only mode, music on hold (M.O.H.) with recording option, speed dial (32 locations), directory (100 entries), caller ID history (50 entries), redial (10 numbers), conference calls (up to 6 parties), intercom, paging (up to 3 groups), call transfer, call privacy, ring groups, COVM for central office voicemail, backup battery support, corded/cordless headset compatibility, and wall/tabletop mounting. Below are the key specifications, installation, operation, programming, and troubleshooting instructions.

Preparations

Unpack the package containing: user's manual, quick start guide, addendum sheet, handset with coiled cord, console, power adapter, audio cable, four telephone line cords, music on hold cord. Save sales receipt and packaging for warranty. Install close to telephone jacks and power outlet not controlled by wall switch. For DSL, install filters between line cords and wall jacks. Purchase and install four AA alkaline batteries for backup before use.

WARNING! This product should be installed by a qualified technician. Save these instructions.

Description

The VTech AM18447 is the main console of a 4-Line Small Business System featuring a backlit LCD display, numeric keypad, VOLUME +/- keys, MUTE, HOLD, FLASH, INTERCOM, PAGE, TRANSFER, CONFERENCE keys, LINE 1-4 keys with LEDs, MAIL BOX, MENU/SELECT, CANCEL, REDIAL/PAUSE. Base includes power jack, handset jack, headset jack (2.5mm), line jacks (L1-L4), and supports voicemail detection. Features include speed dial memory (32 locations, up to 32 digits), ringer adjustment (6 levels, 10 tones), flash for call waiting, conference, paging, directory, caller ID, general mailbox. Unique aspects: console integration as the central hub for multi-extension support (up to 10 devices total), backup battery for power failure operation (display off but functions work), and audio cable for M.O.H. recording from external sources. Designed for small business or hospitality use.

Applications: Hospitality analog telephony; 4-line corded console for multi-extension systems.

Precautions

CAUTION! To prevent electrical shock or equipment damage, unplug before installation. Use only standard analog lines.

WARNING! Follow safety precautions to reduce risk of fire, electric shock, or injury. Do not use near water; avoid rough handling. Do not open casing. Maintain 6-inch distance from medical devices. Wiring conforms to local codes. Avoid storms or gas leaks. Use only approved power adapter; supervise children; clean with dry cloth. For cordless parts: Keep batteries out of reach of children; dispose properly; use only specified batteries. Pacemaker patients maintain 6-inch distance. FCC compliance: No repairs by user; report issues to service provider. Especially for cordless: Power must be connected; avoid interference sources; use supplied belt clip only.

• WARNING! For use with analog PBX or PSTN lines only.

Specifications

• Electrical: Console voltage 100-120Vrms AC (50/60Hz); adapter output 6VDC @800mA; backup batteries four 1.5V AA alkaline.
• Audio: Headset jack 2.5mm, 32-150ohm; talk time (corded handset) up to 4.8 hours with backup; recording time up to 90 seconds per announcement (up to five); messages up to 3 minutes for M.O.H.
• Memory: Directory 100 entries (24 alphanumeric characters name, 32 digits number); caller ID history 50 entries; redial 10 numbers (32 digits each); speed dial 32 locations (32 digits each).
• Operating Ambient: 32°F to 104°F (0°C to 40°C); Humidity: Up to 95% non-condensing; backup operation maintains functions except display during power failure.
• Dimensions: Not specified in detail; includes mounting bracket for tabletop (low/high positions) or wall.
• Other: RF frequency 1921.536MHz - 1928.448MHz; channels not specified; supports up to 4 lines; expansion to 9 devices; Compliance: FCC/IC.

Installation

1. Insert backup battery: Open compartment, insert four AA batteries, close cover. 2. Assemble console: Install mounting bracket for tabletop (low/high position) by inserting tabs into slots. 3. Connect console: For four single-line jacks, plug line cords into L1-L4 and wall jacks; for two 2-line jacks, plug into L1/2 and L3/4. Plug handset coiled cord into console side; power adapter into console and outlet. 4. Mount (optional): For wall, unplug all, reverse bracket, attach to wall plate, plug lines, wrap cords, secure console, plug power. 5. For wall to tabletop: Unplug, remove from wall, reverse bracket. 6. Register devices: For deskset, press MENU > Register Ext. on console, press # on deskset. For handset/headset/speakerphone, similar process via MENU > Register Ext., press # on device (up to 60 seconds). 7. Add corded headset: Plug 2.5mm industry-standard headset into side jack, rotate cover. 8. Basic setup: Set date/time via MENU > Date and time; set line modes (e.g., ring, auto attendant) via MENU > Ans sys setup > Line mode.

Check Operation

After installation, verify: Power on (console lights up); lines connected (dial tone on pressing line key); handset/speaker works (dial and hear tone); backup battery (functions during simulated power failure); registration (devices show extension numbers); test calls (incoming/outgoing on each line); answering system (record/test announcement); intercom/paging (call between devices).

Operating Features

• Answering Calls: Lift handset or press SPEAKER/LINE key for ringing line; LED flashes during ring; auto-selects ringing line. For call waiting, press FLASH to switch.
• Key Features: On-hook dialing (predial then lift handset/SPEAKER); volume control (+/VOL/- for earpiece/speaker/ring); mute (MUTE key, flashes during use); temporary tone (press * for pulse lines); hold (HOLD key, flashes slowly, reminder after 3 min if on); switch lines (press another LINE key); redial (AUTO REDIAL for last 10 numbers); chain dialing (access directory/redial/speed dial during call); recording call (press RECORD while on call, saves to mailbox); conference (up to 6 parties: hold intercom/external, press CONFERENCE; options to hold/drop lines).
• Ending Calls: Replace handset, press SPEAKER (if on), or HEADSET (if using).
• Voicemail: For built-in (general mailbox): MAIL BOX key accesses messages; new indication (XX New messages, MESSAGE WAITING light). For COVM: Turn on via MENU > COVM; displays COVM Line X when new. Remote access: Call line, enter code (default 000), commands (e.g., 1 play messages).

Programming

Speed dials, directory, and settings programmed via MENU key. Admin access via console for system-wide.

1. Store Speed Dial: MENU > Speed dial > press key/LOWER+key > enter/edit number (up to 32 digits) > name > SELECT.
2. Dial Speed Dial: Press key (upper) or LOWER+key (lower).
3. Edit: MENU > Speed dial > Select > Edit.
4. Delete: MENU > Speed dial > select > DELETE.
5. Directory Store: Predial number > MENU > Enter name > MENU.

Changes effective immediately. Other: Directory: Add via predial or MENU > Directory > Add contact > enter number/name. Call history: View via MENU > Call history; save to directory or speed dial. Ring groups: MENU > Calls management > Ring group > select lines/extensions. Paging groups: PAGE > MENU > Add group > select extensions (up to 3 groups). Auto attendant: MENU > Ans sys setup > Auto att setup > record announcements (day/night, directory), set times/rings. General mailbox: MENU > Gen MB setup > record announcement, set rings. Announce only: MENU > Annc only setup > record announcement, set rings.

Configuration

Adjust via MENU: Volumes, ringer, tones, DND, LCD, language, primary line, privacy, hold reminder. Defaults: Ringer level 3, English.

Admin Access: MENU > Select option; console for ring groups.

Troubleshooting

Care: Treat with care: Avoid rough handling; place handset gently; save packaging for shipping. Avoid water/wet locations; clean with damp cloth (unplug first); do not use liquid cleaners. For batteries: Do not burn/mix types; dispose per local rules. Store in cool, dry place; unplug during long non-use. If issues, unplug and wait before reconnecting.