The VTech AM18247 is an analog corded 4-line hotel deskset from the Contemporary Series, designed as an accessory for the CM18445/AM18447 console, supporting up to 9 extensions. It features a full-duplex speakerphone, optional corded headset, message waiting LED, adjustable volumes, mute, hold with music on hold, conference calls (up to 6 parties), intercom, paging, speed dial (32 locations), directory (100 entries), caller ID log (50 entries), private mailbox answering system (15 min capacity), and wall mount capability. It supports basic multi-line telephony with voicemail access and is designed for hospitality environments. Below are the key specifications, installation, operation, programming, and troubleshooting instructions.
Unpack the deskset and ensure all components are present: deskset, corded handset with coiled cord, power adapter, wall mount bracket, directory card, user's manual. Install backup battery (BT266342, 2.4V 750mAh Ni-MH) if desired for power outage operation. Place away from water, heat sources, and interference. Requires registration to CM18445/AM18447 console. Professional installation recommended for PBX/multi-line setup. Charge backup battery for 16 hours initially.
WARNING! This product should be installed by a qualified technician. Save these instructions.
The VTech AM18247 is a compact analog corded 4-line deskset featuring a backlit LCD display, numeric keypad, VOLUME +/- keys, MUTE, HOLD, FLASH, INTERCOM, PAGE, TRANSFER, CONFERENCE keys, LINE 1-4 keys with LEDs, ANS SYS, MENU/SELECT, CANCEL, REDIAL/PAUSE. Base includes power jack, handset jack, headset jack (2.5mm), line jacks (via console), and supports voicemail detection. Features include speed dial memory (32 locations, up to 32 digits), ringer adjustment (6 levels, 10 tones), flash for call waiting, full-duplex speakerphone, conference, paging, directory, caller ID, private mailbox. Designed for guest room or small business use with up to 9 extensions.
Applications: Hospitality analog telephony; 4-line corded desk/wall phone system.
CAUTION! To prevent electrical shock or equipment damage, unplug before installation. Use only standard analog lines via console.
WARNING! Follow safety precautions to reduce risk of fire, electric shock, or injury. Do not use near water; avoid rough handling. Do not open casing. Maintain 6-inch distance from medical devices/pacemakers. Wiring conforms to local codes. Avoid storms or gas leaks. Use only supplied power adapter and batteries; do not burn/dispose Ni-MH batteries in fire. Inform parties of call recording for compliance. Install by qualified technician only; connect only to host equipment/console.
Install backup battery: Open compartment, insert BT266342 (THIS SIDE UP), close cover. Connect coiled handset cord to base and handset. Plug power adapter to base jack and outlet. Connect to console via line cords (L1/2, L3/4). Desktop: Attach wall mount bracket (low/high angle), place on flat surface. Wall mount: Remove bracket, reattach for wall, align with wall plate (3/4-inch spacing), slide down to lock, route cords. Register: On console MENU > Registration > Register ext.; on deskset press #. Ensure installation height under 2 meters. Optional headset: Plug 2.5mm into HEADSET jack.
Lift handset for dial tone on each line. Dial test number, adjust volume with +/- keys. Verify message LED flashes on voicemail simulation. Check ringer by calling each line from another phone. Test speakerphone, conference, intercom, and paging functions. If no dial tone, check connections to console and power.
Speed dials, directory, and settings programmed via MENU key. Admin access via console for system-wide; deskset for local.
Changes effective immediately.
Adjust via MENU: Volumes, ringer, tones, DND, LCD, language, primary line, privacy, hold reminder. Defaults: Ringer level 3, English.
| Setting | Default | Options | Comments |
|---|---|---|---|
| Ringer Volume | 3 | Off/1-6 | MENU > Ringer setting > Volume |
| Ringer Tone | 1 | 1-10 per line | MENU > Ringer setting > Melody |
| Listening Volume | 3 | 1-6 | During call: VOL +/- |
| Key Tone | On | On/Off | MENU > Deskset setup > Key tone |
| LCD Language | English | English/Français/Español | MENU > Deskset setup > Language |
| Hold Reminder | On | Off/1-6 levels | MENU > Deskset setup > Hold reminder |
Admin Access: MENU > Select option; console for ring groups.
| Symptom | Possible Cause | Corrective Action |
|---|---|---|
| No dial tone | Connections loose; power off. | Check handset/power/console cords; select line; reset system (unplug/replug). |
| Deskset doesn’t work | Power issue; not registered. | Verify adapter/outlet; re-register to console. |
| No ring | Ringer off; line not assigned. | Adjust ringer volume; check ring group on console. |
| Poor audio | Volume low; interference. | Adjust VOL +/-; reduce noise; check headset. |
| Cannot intercom | Extension busy/wrong number. | Select correct extension; wait if busy. |
| Blank display | Power/battery low. | Check power; charge battery; avoid switched outlets. |
| Mailbox not recording | Off; memory full. | Turn on via ANS SYS; delete old messages; check console auto attendant. |
Care: Wipe with soft damp cloth; avoid liquids. Dispose batteries properly.