The VTech AM18047 is a DECT 6.0 cordless handset for 4-line small business systems, compatible with CM18445/AM18447 console. It supports multi-line calls, intercom, conference (up to 6 parties), directory (100 entries), caller ID (50 entries), redial, speed dial, private mailbox answering system, paging, and hearing aid compatibility. Below are the key specifications, installation, operation, programming, and troubleshooting instructions.
Unpack the handset and ensure all components are present: cordless handset, charger with power adapter, rechargeable battery, battery compartment cover, belt clip, quick start guide, and user's manual. Install battery with label facing up; charge for 16 hours before first use. Place charger near unswitched outlet, away from heat, moisture, interference. Register to compatible console (CM18445/AM18447). Use screwdriver for wall mounting if desired.
WARNING! Failure to read and follow all instructions carefully before installing or operating this control could cause personal injury and/or property damage. Save these instructions.
The VTech AM18047 is a 4-line cordless DECT 6.0 handset with backlit display, speakerphone, adjustable ringer, directory (100 entries), call log (50 entries), redial (10), speed dial (10), intercom, paging, and access to private mailbox answering system. Supports English, French, Spanish. Handset layout includes navigation keys, volume controls, line keys, mute, and headset jack.
Applications: Small business multi-line telephony; Compatible with DSL/Caller ID; Up to 9 handsets.
CAUTION! To prevent electrical shock/equipment damage, unplug before installation. Use only supplied adapters. If in doubt about wiring, consult qualified electrician.
WARNING! Do not use on circuits exceeding 120 VAC; improper use can cause shock/fire. All wiring must conform to local/national electrical codes. Avoid use during storms, near gas leaks, or with pacemakers (keep 6 inches away). Dispose of batteries per local regulations. Install DSL filter if using high-speed internet. Inform parties before recording calls.
Power off old handset. Remove battery if applicable. Deregister from console if needed.
Plug charger power adapter into unswitched outlet. Install battery in handset and place in charger for 16 hours. Register to console: On console, Menu > Registration > Register ext; press # on handset. For wall mount, use two 10mm screws 30mm apart. Attach belt clip by snapping onto sides.
Terminal Designations: Charger DC jack for power; Handset battery compartment and headset jack.
Standard Setup: Power outlet to adapter to charger DC jack; Battery into handset; Headset into 2.5mm jack.
Console Wiring: RJ11/RJ14 for lines 1-4 on console base; DSL filter if needed.
CAUTION! All wiring must conform to local/national electrical codes. Do not use switched outlets.
After charging, lift handset and listen for dial tone. Test by dialing a number and adjusting volume. Verify line indicators and CHARGE light.
Press INT, select extension; answer with INT or line key. Supports transfer and conference.
View via CID; new calls shown with icon. Dial back with line key; save to directory.
Access menu with MENU/SELECT. Set date/time, program directory/speed dial, configure ringer.
Enter menu via MENU/SELECT. Adjust LCD language, key tone, auto key lock, primary line, call privacy, hold reminder, handset name.
| Setting | Default | Options | Comments |
|---|---|---|---|
| LCD Language | English | English/Français/Español | Display text |
| Key Tone | On | On/Off | Beep on key press |
| Ringer Volume | Level 3 | 0-6/Off | Per line |
| Ringer Tone | Tone 1 | 1-10 | Per line |
| Primary Line | Line 1 | Line 1-4 | Auto-select |
| Call Privacy | Off | On/Off | Prevent barge-in |
| Hold Reminder | Medium | Off/Low/Med/High | 3-min alert |
| Symptom | Possible Cause | Corrective Action |
|---|---|---|
| No dial tone | Loose connections, power off, low battery. | Check cords/adapter/battery; move closer to console. |
| Handset not ringing | Ringer off, out of range. | Set ringer volume; move closer to console. |
| Registration failure | Console in use, reset needed. | Retry registration; reset handset by removing battery. |
| Poor audio | Interference, background noise. | Avoid microwaves/DSL; mute during listening. |
| Caller ID not working | No subscription, DSL without filter. | Verify service; install DSL filter. |
| Battery not charging | Clean contacts, faulty adapter. | Clean with eraser; try different outlet. |
| Calls cutting out | Interference sources. | Relocate from electronics; test wiring. |