The VTech A1311 is an analog corded 1-line hotel telephone from the Classic Series, featuring a compact TrimStyle design with antibacterial plastic, textured matte finish, adjustable handset and ringer volume, large message waiting LED indicator, ringer tone switch, voicemail voltage detection, and wall mount capability. It supports basic telephony with voicemail indication and is designed for hospitality environments. Below are the key specifications, installation, operation, programming, and troubleshooting instructions.
Unpack the telephone and ensure all components are present: telephone base, corded handset, telephone line cord. Preparation involves installing by a qualified technician only, connecting only to host equipment (not directly to PSTN or POTS), and ensuring a stable surface for placement. If High Speed Internet Access is available, a DSL filter (not included) is required between the telephone line cord and wall jack.
WARNING! This product should be installed by a qualified technician. Save these instructions.
The VTech A1311 is a compact analog corded 1-line telephone featuring adjustable listening volume (levels 1-6), switch hook for ending calls, wall mount clip, large MESSAGE WAITING LED (flashes for incoming calls and voicemail), RINGER TONE switch (3 tones), coiled handset cord jack. Base includes telephone line jack and supports voicemail voltage detection (3 methods). Features include multi-step volume control, ringer tone selection, parallel call sharing, antibacterial plastic, and textured matte finish. Designed for guest room use.
Applications: Hospitality analog telephony; 1-line corded desk/wall phone.
CAUTION! To prevent electrical shock or equipment damage, unplug before installation. Use only standard analog line.
WARNING! Follow safety precautions to reduce risk of fire, electric shock, or injury. Do not use near water; avoid rough handling. Do not open casing. Maintain 6-inch distance from medical devices. Wiring conforms to local codes. Avoid storms or gas leaks. Install by qualified technician only; connect only to host equipment, not directly to PSTN/POTS. Read all instructions and follow warnings on product. Unplug before cleaning with damp cloth (no liquids/aerosols). Avoid use near water, unstable surfaces, or blocking ventilation slots; do not place on soft surfaces, near heat sources, or in unventilated areas. Use only indicated power source. Avoid resting objects on cords or walking on them; do not insert objects into slots or spill liquids. Do not disassemble; service at authorized facility. Unplug if cord damaged, liquid spilled, exposed to water/rain, does not operate normally, dropped, or performance changes. Avoid use during electrical storms or near gas leaks (risk of spark). Hold handset only in normal talk mode near ear. Power adapters for vertical/floor mount only. Use only specified power cord/batteries; do not dispose in fire. For wall mounting, align eyelets with studs and slide down to lock. Keep small metallic objects away from handset receiver.
Plug telephone line cord into telephone line jack on base and telephone wall jack. If High Speed Internet, install DSL filter (not included) between line cord and wall jack. Desktop: Place on flat surface. Wall mount: Position the eyelets on the telephone base against the mounting studs of the wall plate. Slide the telephone base down on both mounting studs until it locks into place. Connect coiled handset cord to handset and base jack. Ensure installation height under 2 meters. Line-powered; no adapter required.
Lift handset for dial tone. Dial test number, adjust volume with +/VOLUME/- keys. Verify message LED flashes on incoming call simulation. Check ringer by calling from another line. Test parallel sharing if applicable. If no dial tone, check line cord connection, test with another phone.
No speed dial programming available. Configuration limited to administrator-only settings for ringer tone and voicemail voltage detection via physical switches/jumpers.
Changes effective immediately.
Adjust via physical switches/jumpers: Volumes, ringer tone, voicemail detection. Defaults: Volume level 3, Tone 1.
| Setting | Default | Options | Comments |
|---|---|---|---|
| Handset Volume | 3 | 1-6 | During call: +/VOLUME/-; resets to default |
| Ringer Tone | Tone 1 | Tone 1/2/3 | Admin: RINGER TONE switch when idle |
| Voicemail Detection | Not specified | Disable / Periodic low / Steady high & periodic high | Admin: Jumpers under bottom sticker |
Admin Access: Physical switches/jumpers.
| Symptom | Possible Cause | Corrective Action |
|---|---|---|
| The telephone does not work at all | Line cord not plugged firmly; wiring or service issue. | Ensure line cord is plugged into wall jack; disconnect base and test with working telephone. If other phone fails, contact telephone service provider (charges may apply). |
| There is no dial tone | Line cord defective; wiring or service issue. | Try above; replace line cord; test with different telephone. If no dial tone, contact service provider (charges may apply). |
| I cannot dial out | No dial tone; background noise; wiring/service issue. | Ensure dial tone before dialing; mute if applicable or dial from quieter room; if other hotel phones affected, contact service provider (charges may apply). |
| The telephone does not ring when there is an incoming call | Line cord not plugged properly; wiring/service/wall jack issue; defective line cord. | Check connections; test working phone at jack; if issue persists, contact service provider (charges may apply); replace line cord. |
| There is interference during a telephone conversation | DSL interference; modem/surge protector proximity; wiring/service issue. | Install DSL filter if HSIA on line (contact DSL provider); relocate from modem/surge protector; test with different phone/location. If persists, contact service provider (charges may apply). |
| I hear other calls when using the telephone | Wiring or service issue. | Test with different phone; if persists, contact service provider (charges may apply). |
Care: Wipe with soft damp cloth; avoid liquids.